For the last couple of days I have been wrangling with Norton's Internet Security (contains both anti-virus and firwall programs). Starting last weekend, I started having problems with the update engine - for some reason it couldn't connect to update. After researching the problem on Symantec's site (If I wanted to talk to someone it would cost me $24.95!), I found that it could be one of two problems:
- My Update engine was of an old version and needed to be updated
- I was using Express Update instead of regular
I figured out that I wasn't using the Express Update, so decided it must be an old version of Update (how that would happen I have no idea). So I downloaded the new Update engine and tried to install it. Guess what? It told my I was already up-to-date.
The only other option available to me (according to Symantec) was to uninstall everything involved with Norton's, including all the hidden files that a regular un-install doesn't touch, then install the new Update engine, then re-install Internet Security.
I did all that on Wednesday, then ran Automatic Update about 6 times to get all the new definitions. Life was good.
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