After the debacle of buying a bike there, last week I got a funny letter from Best Cycle. It came from the General Manager and stated how happy he was that I had bought from them and he trusted that my experience was great (this is not a quote, but my interpretation). It was a full page letter that ended with the notation that I might recieve a survey on my buying experience and if there was any reason I couldn't mark the survey as I would definitely recommend to someone else or that I would definitely buy there again, I should call him up to discuss the matter.
Monday I took him up on the offer and called him. After explaining that I couldn't mark either of those categories positively, he wanted to know why. I explained the whole story and he said that it sounded like they didn't get much of anything right. Um-hu.
Then he asked what he could do to help make ammends. I said that getting me that promised gift certificate might be a start. He asked how much I was promised and I told him, he said he would get it out to me.
I also suggested a hand-off checklist. He said there was one and he would look to see if it was filled out. After a bit more discussion on the checklist, we ended the conversation.
The funny thing is, it has been 5 days since I talked to him - there is still no gift certificate in my hand. I guess they really don't want me near their store again. Not a problem, I will go to their rival in Concord for all my business - which includes maintenance and parts.