May 14, 2012
I had one of "those" moments last week at a local grocery store. you know, that moment when someone forgets how to count. Except it wasn't me, but the person behind the counter.
I bought some stuff that equaled $8.39. I handed the cashier a $10 dollar bill. Evidently, she entered $8.39 into the computer, the drawer opened and the fun began. She started dragging out dimes. Put them back. Then started dragging out pennies - put them back. This went on until I took pity and told her that I should get back $1.61.
If they would teach cashiers how to count back change the way they used to (counting up from what was owed the store; giving the change then the bills), she wouldn't have that problem. But for at least a decade the norm has been to tell you how much you are getting back, give you the bills then the change.
Whoever started that - I hate them. I don't want the change on top of the bills, I want it in the palm of my hand, then the bills on top. That makes it so much easier not to lose the change while trying to transfer it to its next receptacle.
More often than not today when entering a store, consumers are faced with electronic cash registers that tell the cashier everything they need to know. When faced with a malfunction, all too often these cashiers cannot deal with the very basics of their job which is to provide accurate change to a customer.
Posted by: pet food at May 16, 2012 5:07:10 AM